Ordnance Survey – Great Britain's national mapping agency

Ordnance Survey Leisure Mapshop : Contact Us

By email

For general enquiries, complaints, feedback or suggestions email us at the following address (stating On-line Map Shop in the subject line): onlinemapshop@ordnancesurvey.co.uk

By letter

Drop us a line at the following address (stating On-line Map shop in the letter):

Customer Service Centre
Ordnance Survey
Romsey Road
Southampton
SO16 4GU

By phone

Our helpline is open from 8.30am to 5.30pm, Monday to Friday. Call us on 0845 456 0420 for all enquiries relating to the On-line Map Shop

If you're calling from outside Britain, please dial +44 845 456 0420 (international calls are charged at the standard rate).

Our aim

We aim to respond your letter, fax or email within 2 working days of receiving it (e-mails will receive an automated acknowledgement if you do not receive this, we have not received your e-mail, so please re-send).We also aim to send you a full reply within 15 working days. If we are unable to do this we will provide you with an update on our progress.

Making a complaint

If things go wrong and you wish to make a complaint about an Ordnance Survey product or service, please follow the guidelines in the link.  Please direct complaints and feedback about our Partner Products (Memory Map/Anquet/Jarrolds/Philips etc) to the specific partner concerned.  Ordnance Survey is constrained from making comments on our Partner Products.